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Orders placed before 9:00 AM US Central Time ship the same business day, while orders placed after 9:00 AM ship the next business day. 

Once your order ships, delivery typically takes 3-8 business days within the United States, with over 95% of our customers receiving their packages within a week. 

International orders generally arrive within 2-3 weeks, though delays may occur due to custom clearance.

We ship all orders from our warehouse in Texas, USA. 

Orders over $75 ship free within the continental U.S., while orders under $75 have a flat $7.99 shipping charge. Hawaii and Alaska orders are a flat $15.99. We also offer express shipping options, which you can see at checkout. 

For international orders, shipping starts at $15.99 and is calculated based on weight at checkout. We use Deliver Duty Paid (DDP) shipping, so all import taxes and customs fees are included in the price shown — no unexpected charges when your order arrives.

Don't worry — all OhayoPop packages come with tracking and are fully insured. 

We handle the insurance claim for you, and eligible orders are refunded within 2 business days. 

If tracking shows your package was delivered but you haven't received it, check your mail box, locker, and ask your neighbors first. 

If you still cannot find your package 2 business days after the delivery date, email our customer service team at support[at]ohayopop.com . 

If your package arrives with visible damage from carrier, take photos or video before opening it — a video of you opening the box and inspecting the item helps us process claims faster. Send us the photos or video if damage is found.

For complete details, please read our return and refund policy.

Yes, we do! We offer competitive shipping rates for international orders. You'll find full details and costs at checkout.